When I overheard one of my cashiers tell a customer, "We haven't had it for a while, and I doubt we'll be getting it soon," I quickly assured the customer that we would have whatever it was she wanted by next week. After she left, I read the cashier the riot act.

"Never tell the customer that we're out of anything. Tell them we'll have it next week," I instructed her. "Now, what did she want?"

　　"Rain."
　
    我无意中听到一个收银员对一名顾客说，“这个我们已经有些日子没货了，我怀疑我们能不能很快上货”。
    我迅速地向那顾客保证说不管她想要什么，我们下周就会有货。在顾客离开之后，我看到收银员极不自然的反应。
    “永远不要告诉顾客我们缺货，跟他们说我们下周就会有”，我训那个收银员。“现在告诉我，那位顾客想要什么”？
    “雨”。